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Privacy Policy

Last Revised: August 10, 2026

What Personal Information Do We Collect and Why?

Mekar Heights Life ("Mekar Heights," "we," "us," or "our") may collect personal information depending on how you interact with our website, products, services, and other offerings. We collect and use this information to provide a better customer experience, process transactions, operate our business, communicate with you, and improve our products and services.

Your personal information may also allow us to provide access to products, resources, educational content, promotions, and other communications that may be relevant to you. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us.

The types of personal information we may collect include:

• Contact Information: Your name, phone number, email address, and mailing address.
• Account Information: Username, password, account preferences, and subscription information.
• Payment Information: Billing information and payment details necessary to process purchases. Payment information may be processed by third-party payment providers.
• Location Information: IP address, general geographic location, country, ZIP code, and, where permitted and with your consent, precise device location.
• Social Media Information: Information you choose to provide through our social media pages or interactions with our social media accounts.
• Health-Related Information: Where voluntarily provided and legally permitted, information relating to your wellness interests, use of health-related products or services, or responses to health-related questionnaires.
• Information From Linked Accounts: Information received through third-party services you choose to connect with us, such as social media or payment platforms.
• Demographic and Preference Information: Information such as date of birth, gender, dietary preferences, allergies, wellness interests, and questionnaire responses when voluntarily provided.
• Employment Application Information: Information submitted when applying for employment opportunities, including résumé information and other information permitted by applicable law.
• Referral Information: Contact information you provide about another person when requesting that we contact them.
• Other Information: Information you submit through contact forms, customer service communications, surveys, reviews, or other interactions with us.

How Is Information Collected by Automated Means?

When you visit or interact with our website and services, certain information may be collected automatically through cookies, web server logs, web beacons, pixels, and similar technologies.

This information may include your IP address, browser type, operating system, device information, referring and exit pages, pages viewed, clickstream activity, and other website usage information.

We may use these technologies to:

1. Remember information and preferences for future visits.
2. Understand how visitors use our website and improve the user experience.
3. Customize content and services based on user preferences.
4. Measure the effectiveness of communications, marketing, and website functionality.
5. Analyze website traffic and performance.

You can manage or disable cookies through your browser or device settings. Please note that disabling certain cookies may affect the functionality or availability of some features of our website.

Targeted Advertising

Mekar Heights Life may work with third-party advertising, marketing, and technology providers to deliver advertisements or content that may be more relevant to your interests.

These companies may use cookies, pixels, web beacons, and similar technologies to collect information about your online activities across websites and services.

Depending on where you live, you may have certain rights regarding targeted advertising and the sharing or sale of personal information. You may also have the ability to manage certain advertising preferences through available industry or platform-specific opt-out tools.

How Do We Use the Information We Collect?

We may use personal information for purposes including:

• Processing and fulfilling orders and transactions.
• Creating and managing customer accounts.
• Providing customer service and responding to inquiries.
• Communicating with you about products, services, orders, promotions, and updates.
• Sending marketing communications where permitted by law.
• Administering surveys, promotions, events, and other programs.
• Providing product information, educational resources, and wellness-related content.
• Improving our website, products, services, and customer experience.
• Maintaining the safety and security of our website and services.
• Detecting, investigating, and preventing fraud, abuse, or other unlawful activity.
• Protecting our rights, property, customers, and business.
• Complying with applicable laws, regulations, legal processes, and governmental requests.

Third-Party Analytics Services

We may use third-party analytics providers, such as Google Analytics, to help us understand how visitors interact with our website and to evaluate website performance.

These services may collect information about your device, browsing activity, pages visited, and interactions with our website.

You can learn more about how Google handles information through Google's privacy resources and may be able to manage certain analytics preferences through available Google opt-out tools.

What Information Do We Share and With Whom?

We do not sell or disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

We may share information with the following categories of third parties:

• Service Providers and Business Partners: Companies that assist us with payment processing, order fulfillment, shipping, website hosting, analytics, marketing, customer support, technology, and other business functions.
• Professional Advisors: Attorneys, accountants, consultants, insurers, and other professional service providers when necessary to operate or protect our business.
• Legal and Safety Purposes: When disclosure is necessary to comply with a legal obligation, court order, governmental request, or to protect our rights, customers, employees, property, or others from fraud, abuse, or harm.
• Business Transactions: In connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction involving all or part of our company.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

• Requesting access to personal information we maintain about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information, subject to applicable exceptions.
• Withdrawing consent where processing is based on consent.
• Opting out of certain marketing communications.
• Opting out of certain targeted advertising or data-sharing activities where applicable.
• Requesting information about how your personal information is collected and used.

To exercise applicable privacy rights, please contact us using the information provided in the How to Contact Us section.

We may need to verify your identity before completing certain requests.

How We Protect Personal Information

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

Data Transfers

Your personal information may be processed, stored, or transferred in the United States or other countries where we or our service providers operate.

These locations may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we will take appropriate measures regarding the transfer and processing of personal information.

How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@mekarheightslife.com

Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we make material changes, we may provide notice through our website or other appropriate means. The updated policy will include a revised Last Revised date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

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